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Error opening file: FATAL ERROR! Application cannot continue execution. Perform last chance saving action?

NANOCAD 5.0

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#1 TheLampMan

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Posted 09 October 2018 - 10:00 PM

Hi Everyone,

I've got a problem where by I cannot open an existing file/New file. I get an error: FATAL ERROR! Application cannot continue execution. Perform last chance saving action?

Is there any logging, or way I can find out what is hapenning and if there is an issue with the file or application?

My version is 5.0.

Thanks in advance,
TheLampMan


@@@@@@@@@EDIT@@@@@@@

Further to this I failed to mention I followed the instructions here: http://forum.nanocad...start-new-file/

Tried multiple types of compatibility modes, ran as admin and confirmed the versions of redist package.

#2 Hellen_V

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Posted 10 October 2018 - 11:53 AM

Hi,
what OS do you use? Had nanoCAD worked before?
Go for nanoCAD Plus 10 now!
New interface, improved and accelerated drawing process, support for dwg2018 format. You will like new version!
Free trial license is available here: https://nanocad.com/.../plus/download/

nanoCAD Support Team
support@nanocad.com

#3 TheLampMan

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Posted 10 October 2018 - 11:24 PM

Hi Hellen_V,

I use Windows 10 (64 bit) It was working previously - I installed the application and it worked for about a week and then stopped working with this error message. Let me know if I can provide more information.

#4 Hellen_V

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Posted 11 October 2018 - 12:15 PM

send me blackbox.log from Program or Windows Temp folder. Attach it here or send to Support Center support@nanocad.com

Did you update Windows before crash?

Try to install nanoCAD Plus 10: https://nanocad.com/.../plus/download/ - does it work?
Go for nanoCAD Plus 10 now!
New interface, improved and accelerated drawing process, support for dwg2018 format. You will like new version!
Free trial license is available here: https://nanocad.com/.../plus/download/

nanoCAD Support Team
support@nanocad.com





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