Can't Get Licence
Nomad 05 May 2019
When I tried the download link for NanoCAD 5 in the email, I got this error...
Unhandled exception: Cant get SN by ProductID: 9
I also didn't get the second email with the password and serial number.
I found a link to download directly in a post in the FAQ section of the forum, so used that, and then tried to get a serial number during installation. It asked me for my name and email, and I got the same error as above when I clicked the Get License button.
I managed to get a password by resetting via the web site and getting a new one in email. When I log in and look at my account info, I have no subscriptions and no licence registrations.
How do I get a serial number?
Unhandled exception: Cant get SN by ProductID: 9
I also didn't get the second email with the password and serial number.
I found a link to download directly in a post in the FAQ section of the forum, so used that, and then tried to get a serial number during installation. It asked me for my name and email, and I got the same error as above when I clicked the Get License button.
I managed to get a password by resetting via the web site and getting a new one in email. When I log in and look at my account info, I have no subscriptions and no licence registrations.
How do I get a serial number?
Hellen_V 06 May 2019
Hi,
we had some problems with license database. Now problems solved, use the link from email again.
we had some problems with license database. Now problems solved, use the link from email again.