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Can't Get Licence

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#1 Nomad


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Posted 05 May 2019 - 09:17 PM

When I tried the download link for NanoCAD 5 in the email, I got this error...

Unhandled exception: Cant get SN by ProductID: 9

I also didn't get the second email with the password and serial number.

I found a link to download directly in a post in the FAQ section of the forum, so used that, and then tried to get a serial number during installation. It asked me for my name and email, and I got the same error as above when I clicked the Get License button.

I managed to get a password by resetting via the web site and getting a new one in email. When I log in and look at my account info, I have no subscriptions and no licence registrations.

How do I get a serial number?

#2 Hellen_V

    nanoCAD Team

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Posted 06 May 2019 - 12:45 PM

we had some problems with license database. Now problems solved, use the link from email again.
nanoCAD Support Team

#3 Nomad


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Posted 06 May 2019 - 02:15 PM

Thanks - now seems to be working fine.

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