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nanoCAD 5 Free version install error


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#1 Kyungmin Lee

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Posted 21 January 2025 - 12:01 AM

After download exe file, i tried to install the nanoCAD 5.
But the warning message
"An irrecoverable internal error occured."

and my log file

Setup.exe [2025.01.21 08:55:35]: OS:'Windows 10' version:10.0.26100 (64-bit)
Setup.exe [2025.01.21 08:55:35]: 'C:\Users\경민\AppData\Local\Temp\7zS47038703\setup.exe'(5.0.2547.1471)
Setup.exe [2025.01.21 08:55:35]: UILevel is set to 5
Setup.exe [2025.01.21 08:55:35]: User LangId is 1042
Setup.exe [2025.01.21 08:55:35]: LangId transform is C:\Users\경민\AppData\Local\Temp\7zS47038703\1042.mst
Setup.exe [2025.01.21 08:55:35]: Calling MsiInstallProduct('C:\Users\경민\AppData\Local\Temp\7zS47038703\') with command line: ' TRANSFORMS="C:\Users\경민\AppData\Local\Temp\7zS47038703\1042.mst"'


=== Verbose logging started: 2025-01-21 8:55:35 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\경민\AppData\Local\Temp\7zS47038703\setup.exe ===
MSI © (20:E4) [08:55:35:648]: Font created. Charset: Req=129, Ret=129, Font: Req=굴림, Ret=굴림

MSI © (20:E4) [08:55:35:648]: Font created. Charset: Req=129, Ret=129, Font: Req=굴림, Ret=굴림

MSI © (20:E4) [08:55:35:660]: Resetting cached policy values
MSI © (20:E4) [08:55:35:660]: Machine policy value 'Debug' is 0
MSI © (20:E4) [08:55:35:660]: ******* RunEngine:
******* Product: C:\Users\경민\AppData\Local\Temp\7zS47038703\
******* Action:
******* CommandLine: **********
MSI © (20:E4) [08:55:35:661]: Note: 1: 2203 2: C:\Users\경민\AppData\Local\Temp\7zS47038703\ 3: -2147287037
MSI © (20:E4) [08:55:35:661]: MainEngineThread is returning 3
=== Verbose logging stopped: 2025-01-21 8:55:35 ===

Setup.exe [2025.01.21 08:55:35]: MsiInstallProduct('C:\Users\경민\AppData\Local\Temp\7zS47038703\') returned 3
Setup.exe [2025.01.21 08:55:35]: An irrecoverable internal error occured.



[windows 11]

#2 Artemio

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Posted 21 January 2025 - 01:29 PM

Hello,

Is it possible to change user name in your PC so that it'd be in Latin alphabet?

#3 Artemio

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Posted 21 January 2025 - 01:32 PM

And one more -
nanoCAD 5 was released in 2013, before Windows 10.
So it cannot be ensure that the program will work on this OS, and the problem appears sometimes on user's PCs.
You can try uninstalling nanoCAD 5 (instructions for complete de-installation: How to delete NanoCAD from PC - nanoCAD forum), then install one of the current nanoCADs - for example, Platform nanoCAD https://nanocad.com/...nocad-platform/, start it, and close.
Then try to install nanoCAD 5 again.
It may help.

#4 Kyungmin Lee

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Posted 22 January 2025 - 12:52 AM

Thank you for your help.
I can install nanoCAD 5 version now.
As you expected, the user name was problem. Additionally, user file name also was not in Latin alphabet. So, i changed all of them.





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