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command not work


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#1 Olga87

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Posted 25 April 2024 - 07:32 AM

Hello Dear NanoCAD specialists!

The Rectangle command does not work in NanoCAD 24. Please tell me what the problem might be.
Reinstalling the program does not help.

#2 Artemio

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Posted 25 April 2024 - 06:25 PM

Sorry, can you provide a little bit more information (steps to reproduce)?
I've tried and RECTANGLE is working.
See attached screenshot.
version 24.

Attached Image: image.jpg

#3 Olga87

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Posted 26 April 2024 - 03:53 AM

The message "Invalid key or command" appears.
The rest of the commands are working.

Sorry, it looks like my operating system just doesn't match the version of the program.

#4 Artemio

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Posted 26 April 2024 - 06:38 PM

It's a good thing to update your OS to the latest version.

And I know, that you're experienced user, but I have to ask it: when you reinstalled the platform, did you cleaned it completely, as it described in: How to delete NanoCAD from PC - nanoCAD forum ?
It's really important to proceed with all steps to clean it all and make new installation without any affection from previous installations.

1. Uninstall program via Control Panel.
2. Check and delete folder with NanoCAD files in: C:\Program Files\Nanosoft AS\
3. Check and delete folder with NanoCAD files in: C:\ProgramData\Nanosoft AS\
4. Check and delete folder with NanoCAD files in: C:\Users\<user name="">\AppData\Roaming\Nanosoft AS\
5. Call REGEDIT in command line and check if this brunch is clean: HKEY_CURRENT_USER\SOFTWARE\Nanosoft AS
* (note that ProgramData and AppData might be hidden in Windows)

#5 Olga87

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Posted 27 April 2024 - 03:50 AM

Thank you!





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