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Technical Support Portal

SevaM's Photo SevaM 11 Feb 2013

We had started Technical Support Portal support.nanocad.com. It process all request from support@nanocad.com and web-requests.

Link for FAQ section

http://support.nanoc...olutionsHome.sd

Also you can ask questions using web-form and register on portal to have access to your questins. If ypu have problems with registration - contact to support@nanocad.com or send me a message.

If you ask technical question,please, write information about your system like Windows version, language, service packs, etc.
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ezbz's Photo ezbz 14 Aug 2013

I cannot post new questions to this forum. I have no batch plot command available. Please help.
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SevaM's Photo SevaM 09 Oct 2013

Batch Plot function will be available in nanoCAD 5/0 Plus coming soon
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Ferenc Illés's Photo Ferenc Illés 03 Sep 2014

Hi,

How can I trim ellipse?
Explode text? :)
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Hellen_V's Photo Hellen_V 03 Sep 2014

Hello Ferenc,

use TRIM command: first select object(s) which will be used as the cutting object, click Enter, then select the ellipse.

You can explode multi-line text into single-line. Select the text and use EXPLODE command.
nanoCAD can't explode text into primitives: lines, circles, etc.
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angelo's Photo angelo 05 Nov 2014

Dear Hellen_Ch
My nanocad free version 5.0 doesn't work on win xp pc. The program shuts down at start up immediately when I try to open any dwg file. Can you help me to solve this problem. I am blocked!!!
Thanks.
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sorsrr's Photo sorsrr 08 Nov 2017

I have a .dwg site plan that has dimensions on it. Looks fine on screen, but when printed, the dimensions are missing. HELP!
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Hellen_V's Photo Hellen_V 21 Nov 2017

View Postsorsrr, on 08 November 2017 - 07:12 PM, said:

I have a .dwg site plan that has dimensions on it. Looks fine on screen, but when printed, the dimensions are missing. HELP!
Hello,
check Layers dialog: maybe layer with dimensions is not plotted:
Attached Image
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adipose's Photo adipose 20 Sep 2018

vla-getpapersize does not seem to work. Using NanoCAD Plus 10.

Used example routine from here: https://knowledge.au...CA3676-htm.html

(defun c:Example_GetPaperSize()
	;; This example gets the width and height of the default
	;; paper size for your system.
	(setq acadObj (vlax-get-acad-object))
	(setq doc (vla-get-ActiveDocument acadObj))

	(vla-GetPaperSize (vla-get-ActiveLayout doc) 'PaperWidth 'PaperHeight)
	
	(alert (strcat "The default paper size is "
				   "\nWidth: " (rtos PaperWidth 2)
				   "\nHeight: " (rtos PaperHeight 2)))
)

Results below:

EXAMPLE_GETPAPERSIZE - EXAMPLE_GETPAPERSIZE
error: ActiveX Server returned an error: Type mismatch.

Why is there a type mismatch? The same routine is working fine in AutoCAD.
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Tanjaddaniel's Photo Tanjaddaniel 29 Jul 2019

From where I can get the support help for a Router Customer Service Number ?
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allen bartlo's Photo allen bartlo 06 Feb 2020

Hello, new to nanocad 2020.

Trying to use ordinate dimensions. Works fine in X axis but I cannot figure out how to make ordinate dimensions in Y axis.

Sample drawing attached.

Not sure if this is the proper place to post, but thanks in advance for help.

Al

Attached Files

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Chan Wing's Photo Chan Wing 22 May 2020

help
all the text cannot be displayed.
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Pamela's Photo Pamela 14 Jun 2020

Good evening!

I downloaded the program and received a serial number, so that at the time of activating the error, it does not activate at all, I really need your help, I've done all the step by step and nothing.

Please help me!
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wandraaa's Photo wandraaa 15 Jun 2020

Good morning!

I am also having similar issue.

I've downloaded the program and received a serial number. I followed the instruction but I failed to get the license every time i tried.

Please help me!
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Hellen_V's Photo Hellen_V 15 Jun 2020

View PostPamela, on 14 June 2020 - 08:37 PM, said:

Good evening!

I downloaded the program and received a serial number, so that at the time of activating the error, it does not activate at all, I really need your help, I've done all the step by step and nothing.

Please help me!

View Postwandraaa, on 15 June 2020 - 02:12 AM, said:

Good morning!

I am also having similar issue.

I've downloaded the program and received a serial number. I followed the instruction but I failed to get the license every time i tried.

Please help me!
Hi, send messages to Support Center support@nanocad.com
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Andreas UB's Photo Andreas UB 19 Jan 2021

Hello,
Just installed NanoCad Pro so I am new to this program.

How do I Export to .iges.
When I try the CommandLine says "No solid, surfaces or meshs selected."

/Andreas
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Karsten's Photo Karsten 21 Jan 2021

Hi nanoCAD Team,

i'm using nanoCAD 5 Free for just a couple of days in homeoffice.
Is it possible (like in AutoCAD at my office) to have open the Layer Manager Dialog AND work at my drawing?
I often work with the group-function and i have to open the manager - make my choice - close the manager - draw something - open the manager - and so on...
Is there a solution for this "problem"?

Greetings from Germany
Karsten
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pguimber's Photo pguimber 21 Jan 2021

Hello,
i think no...

But i don't know all !

Greetings from France :P
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Karsten's Photo Karsten 21 Jan 2021

Hi,
it's me again :)
Next "problem" i'd like to solve:
after making a hatch, i'm able to edit the hatch by this blue handles/ankerpoints.
In AutoCAD i can change the middle ankerpoint from a straight to a curve. There i have to hover over the blue handle, get a menu and choose -convert to curve- (i hope someone understands me).
Is this possible in nanoCAD5 to?

Karsten
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