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FATAL ERROR!


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#1 Michal

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Posted 27 November 2019 - 09:43 AM

Hi

nanoCad has been installed yesterday - was working correctly.

Since today I can not work on nanoCAD.

Program do not react after load.

A few seconds later occurred information: FATAL ERROR! Application cannot continue execution. Perform last chance saving action? Yes / No / Help - butons.

Windows 10 , 64

Regards

Michal

#2 Hellen_V

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Posted 27 November 2019 - 02:06 PM

Hi,
what command did you use? What version of nanoCAD do you use?
New nanoCAD Plus 11 is released!
We added dozens of new commands and features and made the user interface even more clear and consistent.
Free trial license is available here: https://nanocad.com/.../plus/download/

nanoCAD Support Team
support@nanocad.com

#3 Michal

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Posted 28 November 2019 - 12:59 PM

Hi

nanoCAD has been installed from file "NCE50(2007)" so it is free version of nanoCAD 5.0.

I just click on DWG file, program always start, after load a drawing the program is freeze and occured information FATAL ERROR.
Should I reinstall program ?

#4 Hellen_V

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Posted 28 November 2019 - 02:34 PM

you shouldn't reinstall it.
1. try to start the program from desktop shortcut or Start menu. Does it work?
2. check the version of .dwg file, because nanoCAD 5 cannot work with dwg2018 format.
How to check dwg version: open the drawing file with any text editor (notepad, for example). At the beginning of text you will see the following code: AC10XX, where XX can be: 32, 27, 24, 21,...
AC1032 code means that the file has dwg2018 format. You can use nanoCAD Plus/Pro to work with these files.
New nanoCAD Plus 11 is released!
We added dozens of new commands and features and made the user interface even more clear and consistent.
Free trial license is available here: https://nanocad.com/.../plus/download/

nanoCAD Support Team
support@nanocad.com

#5 Michal

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Posted 03 December 2019 - 06:29 AM

Unfortunately point 1 doesn't work - still FATAL ERROR.
Additionally I i checked dwg file version : AC1015
I will reinstall.

#6 Michal

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Posted 03 December 2019 - 10:09 AM

Reinstallation solved the problem.





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