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Can't Get Licence


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#1 Nomad

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Posted 05 May 2019 - 09:17 PM

When I tried the download link for NanoCAD 5 in the email, I got this error...

Unhandled exception: Cant get SN by ProductID: 9

I also didn't get the second email with the password and serial number.

I found a link to download directly in a post in the FAQ section of the forum, so used that, and then tried to get a serial number during installation. It asked me for my name and email, and I got the same error as above when I clicked the Get License button.

I managed to get a password by resetting via the web site and getting a new one in email. When I log in and look at my account info, I have no subscriptions and no licence registrations.

How do I get a serial number?

#2 Hellen_V

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Posted 06 May 2019 - 12:45 PM

Hi,
we had some problems with license database. Now problems solved, use the link from email again.
Go for nanoCAD Plus 10 now!
New interface, improved and accelerated drawing process, support for dwg2018 format. You will like new version!
Free trial license is available here: https://nanocad.com/.../plus/download/

nanoCAD Support Team
support@nanocad.com

#3 Nomad

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Posted 06 May 2019 - 02:15 PM

Thanks - now seems to be working fine.





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